Safety

What this app is

A wellness app for adults. It helps you notice what you eat and keep commitments you chose. It is not medical care, and the coach is not a doctor, nurse or dietitian. It does not diagnose, treat or interpret lab results.

This app is not watched around the clock. The Treuwin team runs it and may not see a message straight away. If you are in danger, do not wait for a reply: use the numbers above.

How messages are checked

Every message you send is checked before the coach answers, by rules in code that the coach cannot change. An automatic check by a separate AI step is added. Neither can be changed by the coach.

When a check finds one of the situations below, other than lab results or a condition, the app shows a fixed card. Its wording is set in advance, the coach cannot write or change it, and it reads the same wherever it appears.

If something you write sounds like crisis

The app shows this card:

I'm glad you told me. You deserve support right now. In the US, call or text 988, or chat at chat.988lifeline.org, any time. In India, call Tele MANAS on 14416, any time. In Germany, call TelefonSeelsorge on 0800 111 0 111, any time. If you are in danger right now, call 911 in the US, or 112 in India or Germany. I've let the Treuwin team know, but they may not see this straight away, so please reach out to one of these lines now.

Coaching then stops for the rest of that session: no goals, numbers or nudges. The Treuwin team is alerted. The app's safety record notes that a card was shown, never what was said, and the message that led to the card is not kept in the record of what was sent to an AI.

Eating-disorder safeguards

If you mention restricting, purging or bingeing, the app shows this card:

Thank you for telling me. In the US, the ANAD helpline can help: call 1-888-375-7767, Monday to Friday, 9 am to 9 pm Central. At any hour you can also call or text 988 in the US, Tele MANAS on 14416 in India, or TelefonSeelsorge on 0800 111 0 111 in Germany. If you are in danger right now, call 911 in the US, or 112 in India or Germany.

The app has no calorie goals yet. Once calorie goals and the AI coach arrive, a sign of an eating disorder turns off calorie goals, weigh-in prompts and nudges for six months, and a short screening question set comes before any weight goal; if it suggests a risk, calorie goals stay off for six months. The coach never praises eating very little, and never talks about "making up" for a day.

When it says "get medical help"

Chest pain, fainting or trouble breathing: the app shows this card, and the Treuwin team is alerted:

That could be a medical emergency, and it needs medical help, not a coach. If this is happening now, call 911 in the US, or 112 in India or Germany.

Any question about a medicine or a dose:

That's a question for your prescriber or pharmacist. As a coach, I can't advise on medicines or doses.

Lab results or a condition: the coach can explain a word in general, then suggests you discuss it with your clinician.

Telling you who writes

Every message in the chat comes from your AI coach or from the app itself, and each one is labelled and tagged AI. No person writes in the chat. Ask the coach whether it is human and it answers truthfully.