Support

Contact

To reach the Treuwin team, contact the person who invited you.

If you cannot sign in

The app is invite-only: only an email address on the invite list can sign in. If the app says "Invite only", use the address the invite went to.

Enter that address and you get a 6-digit code by email. If it does not come within a few minutes, look in your spam folder, then ask for a new code. If you still cannot sign in, contact the person who invited you.

Deleting your account

  1. If you want a copy of your data first, open the You tab and choose Export my data. You get a file of your data, without the photos.
  2. In the You tab, choose Delete my account and confirm.

This is a real deletion, not a pause. The rest of your data is erased from the app at once, and from our encrypted backups within 93 days. You are signed out. Deletion keeps your email address on the invite list, a note that your account was deleted, and a record of each time the safety check was triggered, with no message content and with your account id removed, kept 3 years for the referral counts we must report each year. If we ever rebuild the database from a backup, anything deleted after that backup was made (normally the day before), even a whole account, could come back; we would tell you, and you can delete it again. Anonymised test cases made from your chats are removed if you ask.

If you only want the coach to forget, use "Forget everything" in the You tab instead. If you cannot open the app, contact the person who invited you.

Installing on Android

The Android app is not in the Google Play store yet. The Treuwin team sends you a link to the app file (an APK).

Step by step, with the download link and its QR code: Installing on Android.

  1. Open the link on your Android phone and download the file.
  2. Turn on "Install unknown apps" and install the app.
  3. Google Play Protect may scan or flag the app.
  4. Open the app and sign in with the email address you were invited with: you get a 6-digit code by email.
  5. The app asks for permission to send notifications only when you tap to turn them on.

New versions do not install themselves; small fixes arrive on their own when you reopen the app. When a new version is ready, the Treuwin team sends a new link; install it the same way. Your data stays on our server.

If you are in crisis

This app is not an emergency service and is not watched around the clock. If you are thinking about hurting yourself, call or text 988 in the US, call Tele MANAS on 14416 in India, or call TelefonSeelsorge on 0800 111 0 111 in Germany. If you are in danger right now, call 911 in the US, or 112 in India or Germany. See Safety for our crisis protocol.